Experience

2020–2022

Instructional Designer
PRO Unlimited (Palo Alto Networks Campus)

Designed visually compelling and engaging technical content using instructional design methodologies for partner, customer, and employee audiences. Developed and published detailed-oriented training content in a fast-paced environment using Evolve, PowerPoint, and Camtasia tied to product launches.

2017–2020

Instructional Designer
Apex Systems/Synergis (Apple Campus)

Designed and developed instructor-led training, user-friendly SCORM- compliant e-learning courses, and educational presentations using adult- learning methodology. Collaborated effectively with subject matter experts (SMEs) to create/ update data curation policies and document workflow processes.

2014–2017

Technical Writer
TP-Link Research America Corp.

Collaborated with cross-functional teams to design and produce various types of documentation including Quick Installation Guides (QIGs), User Manuals, Datasheets, and Troubleshooting FAQs for multiple smart home connected products, including routers, range extenders, light bulbs, power outlets, etc.

2011–2013

Technical Documentation Specialist/Technical Writer
Adecco (Google Campus)

Developed and managed web-based training websites, evaluations and operating procedures for Google Trusted Photographers worldwide. Worked closely and collaborated with the engineering team, product management team, and Salesforce CRM team to write technical documentation for Google web-based application.